Return, Exchange, and Gift Card Refund Policy

Your satisfaction with your purchases from our website is of paramount importance to us. While we do not offer traditional refunds, we are pleased to provide an alternative solution: we are able to process refunds in the form of a gift card.

Exchange Process:

  1. Contact Us: If you encounter sizing discrepancies or wish to explore a different style, please reach out to us within 7 days of receiving your order. You can contact us through our official WeChat account at duck5tudio or by sending an email to duckaccessoriesuk@gmail.com. Kindly communicate your desire to initiate an exchange for your item(s).

  2. Essential Details: When contacting us, be sure to include your order number, specify the item(s) intended for exchange, and indicate the preferred size or style you wish to receive in exchange.

  3. Return Address: Once we receive your exchange request, we will promptly provide you with the accurate address to which you should ship the item(s) for exchange. It is important to double-check that the address details are accurate and easy to comprehend.

  4. Secure Shipping: For sending back the designated item(s) for exchange, we highly recommend utilizing a reliable trackable shipping service. This tracking feature ensures seamless monitoring during transit.

  5. Time Frame Adherence: To ensure a smooth and timely exchange process, please send out the return items within 14 days of your initial contact with us.

  6. Swift Turnaround: Once we receive the returned item(s), we will expedite the exchange process. Your new item(s) will be dispatched without unnecessary delay, ensuring swift receipt of your replacement.

  7. Impeccable Condition: Please note that items intended for return must retain their original condition and packaging, including all attached tags. It's important to understand that we retain the right to decline an exchange if items exhibit any signs of wear, damage, or alterations.

Refund Process as Gift Card:

In the event that an exchange isn't suitable for your needs, we are pleased to offer the option of a refund in the form of a gift card. Here's the process:

  1. Initiate Request: If you prefer a gift card refund, kindly indicate this in your initial exchange request communication.

  2. Gift Card Issuance: Upon receiving the returned item(s) and assessing their condition, we will process your gift card refund.

  3. Gift Card Notification: We will send you a digital gift card via email. This gift card will carry the value of the returned item(s) and can be used towards future purchases on our website.

  4. No Expiration: Our gift cards do not have an expiration date, ensuring you have the flexibility to use them whenever you wish.

  5. Exclusive Use: Please note that gift card refunds can only be used on our website and are not redeemable for cash.

Open Lines of Communication:

If you have questions or concerns regarding the return, exchange, or gift card refund process, please do not hesitate to contact us. Your satisfaction remains our top priority, and we are here to provide assistance in any capacity.

We deeply appreciate your understanding and cooperation with our policy. Should you require further information or assistance, please feel free to contact us. Your shopping experience is integral to us, and we are committed to ensuring it remains delightful and seamless.